Returns & Refunds
At Tailvo, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
To be eligible for a return, your item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Be requested within 30 days of delivery.
Certain items may not be eligible for return for hygiene or safety reasons.
Non-Returnable Items
The following items cannot be returned:
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Used or damaged products caused by the customer.
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Personalized or customized items.
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Gift cards (if applicable).
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
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If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.
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Original shipping costs are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include:
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Your order number
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Photos of the item
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Photos of the packaging
We'll review your case and arrange a replacement or refund if applicable.
Order Cancellations
Orders can only be canceled before they have been processed for shipment.
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Once an order has been shipped, it cannot be canceled.
Return Shipping
Unless the item is defective or we made an error, customers are responsible for return shipping costs.
Contact Us
If you have any questions about shipping, please contact our support team through our Contact Us page.